Knowing Your Business

  • You know why you are in business. You know what your goals are. You work hard every day to achieve those goals. Perhaps there are times when you wonder if everyone in the organization is on the same page?
  • What if every employee in your organization had the same understanding as you about mission, vision and values?
  • What if all of your employees spoke the same language when discussing solutions to problems?
  • What if your company practiced the discipline of studying and applying information about their customer’s requirements?
  • How would fulfilling your mission be different if you employed a zero tolerance strategy for mismanaged conflict?
  • Would your company be different if you had a stable work force?

When the relationships are better, we make better parts…It was my privilege to report (to our board) that our customer rejects percentage has gone from 0.51% last year to O.14% this year – a 72% reduction. This represents a huge contribution to our bottom line. There are many factors that build into this change, significant among them was the values initiative under Jerry’s leadership.

Nick PothetesGeneral ManagerBRAKA IndustriesSalem, OR